Under the supervision of the Referral Manager and the Director of Quality Management, the Referral Coordinator is responsible for coordinating and tracking internal and external referrals to ensure that patients are scheduled for appointments in a timely manner. This includes scheduling appointments, maintaining the database, tracking, and working closely with all parties to facilitate the services.
Essential Duties:
- Maintains ongoing tracking and appropriate documentation of referrals in the organization
- EMR to promote medical team awareness and patient-centered care.
- Ensures complete and accurate registration, including patient demographic and current insurance information.
- Assembles information concerning patients’ clinical backgrounds and referral needs.
- Where necessary, conducts pre-authorizations for referrals.
- Reviews details and expectations about the referral with patients.
- Schedules referral visits in a timely manner and informs the patient of scheduled appointments in person or via phone.
- Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.
- Supports the Quality Management team with fulfilling requests for medical records review from insurance companies.
- Performs other related duties as directed.
Qualifications:
- High School Diploma or equivalent with a minimum of one year of related medical office experience required.
- Familiarity with medical terminology preferred
- Bi-Lingual preferred.
- Demonstrated strong interpersonal, organizational skills.
- Effective communication skills, both verbal and written English proficiency required.
- Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
- Solid phone/customer service skills.
- Knowledge of office equipment operation (electronic health record, telephone system, fax machine, copy machine, etc.).
- Ability to handle sensitive and confidential information.
- Careful attention to detail.
- Ability to work both in a team and independently.
- Ability to demonstrate professionalism.
- Dental Insurance
- Health Insurance
- Life Insurance
- Vision Insurance
- Paid time off (PTO)
Schedule: Monday to Friday
Benefit Conditions: A waiting period may apply
